Check and contact in case of problems
Please check your order immediately upon receipt. Most boxes contain Grade A clothing, which may show minor signs of wear. We also offer Grade B boxes ; these contain items with more visible signs of wear or imperfections, as stated in the product description. For Grade A boxes, we apply a 20% margin of error (for example, one Grade B item in a box of three).
Traces of use
Minor signs of wear are normal for secondhand clothing. If you believe the condition of an item falls outside of expectations, please contact us by email. Please include:
- Photos of the traces of use (taken in daylight)
- A clear photo of the entire front of the item
Without these photos, we unfortunately cannot assess the claim. You can contact us at info@vintagebulk.nl .
Return stickers
Each item comes with a large return sticker or pliers. Once this sticker is removed or the tag is cut off, any right to return, replacement, or compensation is void.
Wrinkles upon receipt
Our items are delivered pressed in bulk and may therefore be wrinkled. This is normal and does not affect the quality. The clothing is easy to dry clean and can be easily resold. This is also stated on our website.
Compensation policy
In the event of a valid complaint, our customer service will offer one appropriate solution. This could be:
- Free returns on the entire order
- Store credit for a next order
Our customer service will assess whether compensation is applicable and if so, in what form. A maximum of one complaint will be handled per order.
For more information, please refer to our general terms and conditions and return policy .