Terms of service

 

Table of Contents

Article 1 – Definitions
Article 2 – Identity of the Entrepreneur
Article 3 – Applicability
Article 4 – The Offer
Article 5 – The Agreement
Article 6 – Right of Withdrawal
Article 7 – Costs in Case of Withdrawal
Article 8 – Exclusion of Right of Withdrawal
Article 9 – Price
Article 10 – Conformity and Warranty
Article 11 – Delivery and Execution
Article 12 – Long-Term Transactions: Duration, Termination and Renewal
Article 13 – Payment
Article 14 – Complaints Procedure
Article 15 – Disputes
Article 16 – Additional or Deviating Provisions
Article 17 – Gift Card
Article 18 – Steaming Service
Article 19 – Age Requirement for Purchases
Article 20 – Secondhand and Vintage Clothing
Article 21 – Color and Size Variations
Article 22 – Responsibility for Resale
Article 23 – Cancellations and Returns
Article 24 – Accuracy of Billing and Account Information
Article 25 – Use of the Website
Article 26 – Promotions and Discount Wheel
Article 27 - Import Fees & Customs Charges

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  1. Cooling-off period: the period within which the consumer may exercise the right of withdrawal.

  2. Consumer: the natural person who does not act in the course of a profession or business and enters into a distance agreement with the entrepreneur.

  3. Day: calendar day.

  4. Long-term transaction: a distance agreement concerning a series of products and/or services, where the delivery and/or purchase obligation is spread over time.

  5. Durable medium: any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction.

  6. Right of withdrawal: the consumer’s ability to withdraw from the distance agreement within the cooling-off period.

  7. Model form: the model form for withdrawal made available by the entrepreneur, which the consumer may complete when exercising the right of withdrawal.

  8. Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.

  9. Distance agreement: an agreement concluded within the framework of an organized system for the distance sale of products and/or services, whereby exclusive use is made of one or more means of distance communication.

  10. Means of distance communication: tools that can be used to conclude an agreement without the consumer and entrepreneur being together in the same room.

  11. General Terms & Conditions: these present terms and conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Vintagebulk
Lijsterbeslaan 10
3474HE Zegveld
The Netherlands
Email: info@vintagebulk.nl
Chamber of Commerce: 92139922
VAT Number: NL865901922B01

Article 3 – Applicability

  1. These general terms and conditions apply to every offer from the entrepreneur and to every distance agreement concluded between entrepreneur and consumer.

  2. Before the distance agreement is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the agreement is concluded that the terms can be inspected at the entrepreneur’s premises and will be sent free of charge at the consumer’s request.

  3. If the agreement is concluded electronically, these terms and conditions may be provided electronically in such a way that the consumer can easily store them on a durable medium.

  4. If, in addition to these general terms and conditions, specific product or service conditions apply, the consumer can always rely on the provision most favorable to them in the event of conflicting conditions.

  5. If any provision in these general terms is found invalid or void, the remaining provisions remain in effect. A replacement clause will be agreed upon that approximates the intent of the original as closely as possible.

  6. Situations not covered by these terms must be assessed "in the spirit" of these conditions.

  7. Ambiguities about the interpretation of these terms must also be interpreted "in the spirit" of these conditions.

Article 6 – Right of Withdrawal

For delivery of products:

  1. When purchasing products, the consumer has the right to dissolve the agreement without giving any reason within 14 days. This cooling-off period starts on the day the package is received by the consumer, or a third party designated by the consumer and known to the entrepreneur.

  2. During the cooling-off period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep it. If the consumer exercises the right of withdrawal, they must return the product with all delivered accessories, in its original condition and packaging, in accordance with the clear instructions in the return portal.

  3. To exercise the right of withdrawal, the consumer must notify the entrepreneur within 14 days after receiving the product via the return portal (link at the bottom of the website). After registering the return, the consumer must send back the product within 14 days. Proof of timely return (e.g., track & trace) is required.

  4. If the consumer has not used the right of withdrawal within the terms mentioned in paragraphs 2 and 3, the purchase becomes final.

For delivery of services:

  1. For services provided by the entrepreneur, including the steaming service, no right of withdrawal applies. Since this service is applied directly and customized to the purchased product, cancellation or refund of the steaming service is not possible, even if the product itself is returned.

Article 7 – Costs in Case of Withdrawal

  1. The consumer bears the direct costs of returning the product.

  2. If the consumer has already paid, the entrepreneur will refund the payment as soon as possible, and at the latest within 14 days after receiving the return. Refunds will be processed using the same payment method unless otherwise agreed.

  3. If the product is damaged due to careless handling by the consumer, they are liable for any depreciation.

  4. The consumer cannot be held liable for depreciation if the entrepreneur failed to provide the legally required information about the right of withdrawal prior to the agreement.

Article 8 – Exclusion of Right of Withdrawal

  1. The entrepreneur may exclude the consumer’s right of withdrawal only if this was clearly stated in the offer or before the agreement was concluded.

  2. Exclusion is only possible for products:

    • produced according to consumer specifications;

    • clearly personal in nature;

    • which cannot be returned due to their nature;

    • which may spoil or age quickly;

    • whose price is subject to fluctuations in the financial market outside the entrepreneur’s control;

    • newspapers, magazines, or periodicals;

    • audio/video recordings or software where the seal has been broken;

    • hygiene products where the seal has been broken.

  3. Exclusion of the right of withdrawal is only possible for services:

    • relating to accommodation, transport, restaurant, or leisure services for a specific date or period;

    • that begin with the consumer’s express consent before the cooling-off period has expired;

    • related to bets and lotteries.

Article 9 – Price

  1. Prices are as stated on the entrepreneur’s website and include VAT.

  2. All prices are subject to printing or typographical errors. No liability is accepted for such errors. If a price is incorrect, the entrepreneur is not obliged to deliver at that incorrect price.

  3. The entrepreneur reserves the right to change prices at any time. An already concluded agreement will always be honored at the agreed price.

Article 10 – Conformity and Warranty

  1. The entrepreneur guarantees that the products and/or services comply with the agreement, specifications listed, reasonable usability requirements, and applicable legal requirements at the time of conclusion.

  2. Any additional guarantee provided by the entrepreneur, manufacturer, or importer does not affect the consumer’s legal rights.

  3. Defects or incorrectly delivered products must be reported to the entrepreneur within 14 days of discovery.

  4. The warranty period matches the manufacturer’s warranty. The entrepreneur is never responsible for the ultimate suitability of products for each individual use by the consumer.

  5. The warranty is void if:

    • the consumer repairs or modifies the products themselves or has them repaired by third parties;

    • products are exposed to abnormal conditions or handled carelessly;

    • defects are caused by government regulations regarding materials.

Article 11 – Delivery and Execution

  1. The entrepreneur will take the greatest care in receiving orders and fulfilling product deliveries.

  2. Delivery address is the address provided by the consumer.

  3. Orders will be executed promptly and within 30 days unless a longer delivery time is agreed. If delivery is delayed, the consumer will be notified within 30 days and may dissolve the agreement at no cost.

  4. All delivery terms are indicative. Exceeding a term does not entitle the consumer to compensation.

  5. In the case of dissolution (Article 11.3), the entrepreneur will refund the consumer’s payment within 14 days.

  6. If delivery of an ordered product proves impossible, the entrepreneur will attempt to provide a replacement item. This will be clearly communicated. Returns of replacement products are at the entrepreneur’s expense.

  7. Risk of loss or damage transfers to the consumer upon delivery, unless otherwise agreed.

Article 12 – Long-Term Transactions: Duration, Termination, and Renewal

Termination

  1. The consumer may terminate an indefinite contract at any time with a notice period of no more than one month.

  2. A fixed-term contract may be terminated by the consumer at the end of the agreed duration with a notice period of no more than one month.

  3. Contracts may always be terminated in the same way as entered into.

Renewal

  1. A fixed-term contract for delivery of products/services cannot be tacitly renewed.

  2. Exceptions: subscriptions for newspapers/magazines may be tacitly renewed for up to three months if the consumer can terminate with one month’s notice.

  3. Indefinite renewal is possible only if the consumer may terminate with a notice period of one month (or three months for subscriptions delivered less than monthly).

  4. Trial or introductory subscriptions automatically end after the trial period.

Duration

  1. Contracts longer than one year may be terminated by the consumer after one year with a notice period of one month.

Article 13 – Payment

  1. Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period referred to in Article 6.1. In the case of a service agreement, this period begins once the consumer has received the confirmation of the agreement.

  2. The consumer is obliged to immediately report inaccuracies in provided or stated payment details to the entrepreneur.

  3. In case of non-payment, and subject to legal restrictions, the entrepreneur is entitled to charge the consumer reasonable costs made known in advance.

Article 14 – Complaints Procedure

  1. The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this procedure.

  2. Complaints about the performance of the agreement must be submitted to the entrepreneur within 14 days after the consumer has discovered the defects, fully and clearly described.

  3. Complaints submitted to the entrepreneur will be answered within 14 days of receipt. If a complaint requires longer processing, the consumer will receive a confirmation within 14 days with an indication of when a more detailed response will be given.

  4. If the complaint cannot be resolved by mutual agreement, it becomes a dispute subject to the disputes procedure.

  5. Consumers must first contact the entrepreneur with complaints. It is also possible to submit complaints via the European ODR platform (http://ec.europa.eu/odr). The webshop is not currently affiliated with a certified dispute committee.

  6. A complaint does not suspend the entrepreneur’s obligations unless stated otherwise in writing.

Article 15 – Disputes

  1. Dutch law applies exclusively to agreements between the entrepreneur and the consumer to which these general terms and conditions apply, even if the consumer resides abroad.

  2. The Vienna Sales Convention (CISG) does not apply.

Article 16 – Additional or Deviating Provisions

Additional provisions or deviations from these general terms and conditions may not be to the consumer’s detriment and must be recorded in writing or in a durable medium accessible to the consumer.

Article 17 – Gift Card / Store Credit

The Vintagebulk Gift Card or store credit can only be used for online purchases at Vintagebulk. It does not have to be spent in one transaction; the balance decreases with each purchase until it reaches zero. The card or store credit has no expiry date. It cannot be exchanged for cash. Vintagebulk is not liable for loss, theft, forgery, or misuse of the gift card or store credit, and the remaining balance will not be reimbursed.

Article 18 – Steaming Service

If the customer chooses the steaming service, items are professionally steamed prior to shipment. This service is optional, charged separately, and performed on request. As a custom service directly applied to the purchased product, it is non-refundable, even if the item itself is returned.

Article 19 – Age Requirement for Purchases

By placing an order on our website, the buyer confirms to be at least 18 years old. If younger than 18, permission from a parent or legal guardian is required. By placing an order, the buyer confirms compliance. Vintagebulk reserves the right to request additional proof of age or authorization.

Article 20 – Second-Hand and Vintage Clothing

All clothing sold through our webshop is second-hand/vintage unless otherwise stated. This means items may have been previously worn and can show signs of use, even if categorized as "Grade A" quality. We strive to describe the condition as accurately as possible. By placing an order, the customer accepts the second-hand nature of the products.

Article 21 – Color and Size Variations

We aim to describe the color and size of clothing as accurately as possible. However, due to the second-hand nature, slight variations from photos or standard sizing may occur.

Article 22 – Responsibility in Reselling

We sell second-hand clothing in bulk to resellers. We are not responsible for further use or resale success of the products, including margins, acceptance on third-party platforms (such as online marketplaces), or customer demand. Reselling is entirely at the buyer’s own risk.

Article 23 – Cancellation and Returns

Orders cannot be canceled once placed, as processing and packaging start immediately. However, the statutory 14-day right of withdrawal applies. Within this period, the order may be returned if products are unused, in original condition, and with attached original labels. Returns not meeting these conditions will not be accepted.

Article 24 – Accuracy of Billing and Account Information

  1. We reserve the right to refuse orders.

  2. At our discretion, we may limit or cancel orders placed per person, per order, per customer account, per payment card, or per billing and shipping address.

Article 25 – Use of the Website

It is prohibited to use the website or its content for unlawful purposes, in violation of applicable laws and regulations, to spread harmful software or code, or to perform any other explicitly prohibited activities. If such actions are detected, the entrepreneur reserves the right to terminate services immediately and take further action.

 

Article 26 – Promotions and Discount Wheel


1. The merchant may from time to time organize promotional campaigns, including campaigns in which customers have a chance to win a discount or prize via a so-called "discount wheel."
2. Participation in such campaigns is only possible for customers who meet the terms and conditions set by the merchant, as stated during the promotion (for example, during a live broadcast or on the website).
3. Spinning the discount wheel is performed by the merchant or an employee designated by the merchant. The result is final and not subject to discussion.
4. Discounts or prizes won are personal, non-transferable, and cannot be exchanged for cash or other products, unless the merchant determines otherwise.
5. Discounts obtained via the discount wheel apply exclusively to the order or purchase to which the promotion applies and cannot be applied retroactively or to other orders. 6. The entrepreneur reserves the right to change, suspend, or terminate promotional campaigns, including the discount wheel, without prior notice, provided this does not affect any discounts or prices already granted.
7. By participating in a promotional campaign or the discount wheel, the customer agrees to these terms and conditions.

Article 27 - Import Fees & Customs Charges


For orders shipped outside the Netherlands, local authorities may impose import fees, customs duties, and/or taxes. These costs are the sole responsibility of the recipient. Vintagebulk has no control over these costs and cannot estimate them in advance. We are not responsible for any import fees, delays, or additional charges arising from international shipments. By placing an order, the customer agrees to these terms and conditions.